Customer Service

What's Up in the Sky?

[ May 23, 2019 ] Qantas Schedules Last 747 Flight to Hawaii, Confirms Final Service to U.S. Planes
[ May 23, 2019 ] Far East Air Transport Cancels Flights as Aging Aircraft Exceed Flight Limits News
[ May 23, 2019 ] Logo Lineage Part 5: What Was Old Is New Again Airlines
[ May 22, 2019 ] Aerolineas Argentinas Takes a Big Hit in 2018 Financials News
[ May 22, 2019 ] Virgin Atlantic to Take On Opportunities Left By Jet Airways, Adds Heathrow to Mumbai Service Routes
[ May 22, 2019 ] American Files Lawsuit Against Maintenance Unions News
[ May 21, 2019 ] Delta Opens New Sky Club and Talks Future in Austin Photos
[ May 21, 2019 ] Is Midwest Express Making a Comeback? Airlines
[ May 21, 2019 ] Qatar Airways Looks to Take Further Hold of India Market News
[ May 20, 2019 ] Brexit Uncertainty Hits European Aviation as easyJet Reports Record Loss and Thomas Cook Troubles Intensify News

Opinions

Opinion: When the Customer is Wrong

January 11, 2019 Peter Biondi

Two days ago, someone sent me a video of a woman screaming at a JetBlue gate agent at Fort Lauderdale-Hollywood International Airport. Although I’m a journalist, I’m also a former airline agent and have been

Airlines

Customer Service Slowly Becomes a Priority for Low-Cost Carriers

November 23, 2017 John Flett

The International Air Transport Association (IATA) expects four billion passengers to travel in 2017, and is forecasting nearly eight billion to be flying by 2036. Orders for Boeing and Airbus aircraft at last week’s Dubai

Planes

Delta Introduces New Cabin Interiors

December 17, 2014 Guest Author

Delta Air Lines, an Atlanta, GA based airline, and one of the world’s largest has debuted a new inflight product. Gone are the days of their international and transcontinental business class products being called Businesselite. They