Customer Service

What's Up in the Sky?

[ February 19, 2019 ] American Airlines to Add New Nonstop Service to Louisville Routes
[ February 19, 2019 ] Dublin Airport Begins Construction on North Runway Airports
[ February 19, 2019 ] Returning to Normalcy: Sint Maarten Sees Major Upgrade In Commercial Service as Hurricane Recovery Continues Airports
[ February 18, 2019 ] New Jet Airways Bailout Plan Emerges Following Airline’s Default on Loan Payment News
[ February 18, 2019 ] The Centenary: British Airways Reveals Retro BOAC Livery on 747 Photos
[ February 18, 2019 ] Flybmi Becomes Latest European Carrier to Go Bust News
[ February 17, 2019 ] Great Dane Airlines to Launch into European Skies in June News
[ February 17, 2019 ] Photo Tour: Onboard WestJet’s New Boeing 787-9 Dreamliner Planes
[ February 16, 2019 ] Avianca Brasil Changes Leadership Amid Financial Crisis News
[ February 16, 2019 ] JetBlue Launches Boston to Palm Springs Route, Goes Back in Time with Retro Livery Routes

Opinions

Opinion: When the Customer is Wrong

January 11, 2019 Peter Biondi

Two days ago, someone sent me a video of a woman screaming at a JetBlue gate agent at Fort Lauderdale-Hollywood International Airport. Although I’m a journalist, I’m also a former airline agent and have been

Airlines

Customer Service Slowly Becomes a Priority for Low-Cost Carriers

November 23, 2017 John Flett

The International Air Transport Association (IATA) expects four billion passengers to travel in 2017, and is forecasting nearly eight billion to be flying by 2036. Orders for Boeing and Airbus aircraft at last week’s Dubai

Planes

Delta Introduces New Cabin Interiors

December 17, 2014 Guest Author

Delta Air Lines, an Atlanta, GA based airline, and one of the world’s largest has debuted a new inflight product. Gone are the days of their international and transcontinental business class products being called Businesselite. They