Opinions
Trulli
A United 767-300 departing from Washington Dulles (Photo: AirlineGeeks | Craig Fischer)

United’s ConnectionSaver Isn’t Getting Enough Attention

Earlier this year United introduced a new system called ConnectionSaver. This system, on a broad level, scans flights for customers making tight connections and looks at many variables to determine if it’s worthwhile to delay the passenger’s connecting flight without inconveniencing other customers or creating a ripple effect that would delay flights later in the day. The system takes into consideration things like missing a takeoff slot due to delaying the flight by a few minutes, the number of passengers…

Opinion: When the Customer is Wrong

Two days ago, someone sent me a video of a woman screaming at a JetBlue gate agent at Fort Lauderdale-Hollywood International Airport. Although I'm a journalist, I'm also a former airline agent and have been a victim of angry passengers many times to a point of losing sleep and feeling…

Customer Service Slowly Becomes a Priority for Low-Cost Carriers

The International Air Transport Association (IATA) expects four billion passengers to travel in 2017, and is forecasting nearly eight billion to be flying by 2036. Orders for Boeing and Airbus aircraft at last week’s Dubai Airshow will go some way to meeting that demand, but airlines are also seeking to…

Delta Introduces New Cabin Interiors

Delta Air Lines, an Atlanta, GA based airline, and one of the world’s largest has debuted a new inflight product. Gone are the days of their international and transcontinental business class products being called Businesselite. They are being replaced with Delta One, a new business class product with lie flat seats…