Earlier this week, Korean Air finished the complete shift for integrating Amazon Web Services (AWS) - a subsidiary of Amazon that focuses on cloud computing, data storage, IT infrastructure and digital networking. In response to the evolving COVID-19 ordeal, the Seoul-based carrier plans to use its migration towards cloud technology to adjust the airline’s operations and potentially improve customer service through the receipt of digital insights, data modeling and machine learning. “We are acquiring digital capabilities to lift our customer…
Two years after the Boeing 737 MAX was first grounded on March 10, 2019, Southwest Airlines — the largest U.S. operator of the type — is ready to fly it again. This week, the carrier will relaunch the MAX to 15 of its key cities across the United States, including…
The airline industry has ailed in pain for the last several months because of a virtually unprecedented downturn in travel demand due to the COVID-19 pandemic. Airlines across the globe have been reporting multi-billion dollar losses and load factors in the single digits. This week, though, a new trend emerged.…
Hong Kong-based Cathay Pacific announced that its computer systems had been compromised this past Wednesday. The data breach occurred seven months ago and is reported to compromise personal data of around 9.4 million passengers. Information such as phone numbers, dates of birth, passport numbers, and frequent flier numbers were exposed.…
In the technologically advanced and fast-paced world of today, travel loyalty programs and the data that they’re able to store have allowed users to book travel within minutes from a mobile app, over the phone or over the internet. Passport data, credit card information, home address and email addresses all…
Airlines have a little over two months left to implement practices to comply with new regulations which will come into effect from May 25 across the European Economic Area (EEA) safeguarding the rights of European Union (EU) member citizens to more stringent control with regard to the data obtained by…
