Ultra-low-cost carrier Spirit Airlines will be installing new, ergonomically-designed cabin seats starting from Nov. 2019 on its new Airbus A320 jets. According to Spirit, the design of the latest cabin seats focus on guest comfort and is in response to feedback and survey results from its flying customers. The seats were first unveiled at the Airline Passenger Experience Association Exposition (APEX) held in Los Angeles. On stage, Spirit revealed its newly-redesigned seats and shared its plans for a new cabin…
Delta Air Lines is doubling down on the passenger experience. After the carrier's choice to invest in an improved onboard experience for international economy class passengers, the Atlanta-based carrier continues with its roll-out plan to equip more and more aircraft with seatback screens to deliver its Delta Studio in-flight entertainment.…
In May 2019, Lufthansa Group airlines welcomed 2.8 percent more passengers than in May 2018 at around 13.2 million passengers. There were also 3.5 percent more available seat kilometers over the previous year and sales increased by 5.7 percent. Seat load factor also increased by 1.7 percent to 81.1 percent.…
As part of a multi-billion dollar investment in the customer experience, Delta Air Lines recently debuted a new line up of in-flight amenity kits. The refreshed kits have been created for long-haul customers in all cabins and will even be offered to passengers on certain domestic transcontinental flights. When customers…
Last week, a user on Twitter who was flying from Houston George Bush Intercontinental Airport to Honolulu's Daniel K. Inouye International Airport aboard United Airlines posted a picture of a sandwich given to him on his flight. The picture didn't get much attention, save for that of a few who…
A Jet2 flight from Belfast, Northern Ireland to Ibiza, Spain was forced to divert to Toulouse on last Friday afternoon after an unruly passenger was described as "aggressive" toward other passengers and the crew of the flight. The passenger has now been banned for life from all future Jet2 flights,…
While many travelers in the United States are left at the mercy of airlines when it comes to irregular operations, the European Union has a series of passenger protections that entitle passengers on certain flights to compensation based on varying factors. European Commission Regulation 261 The regulation, known as the…
