At approximately 8:50 AM EDT, passengers flying on United began to report delays due to system issues. Later, United employees were able to confirm that the outage has to do with the computer and reservation systems.
At 9:43AM, United released the following Tweet:
We experienced a network connectivity issue. We are working to resolve and apologize for any inconvenience.
— United (@united) July 8, 2015
Currently, the FAA has grounded United flights at all airports. Passengers flying today have been reporting that gate agents and ticketing agents have limited access to their computers, per Tweets about hand-written luggage tags among others.
Re: United computer problems : Bag tags being handwritten. All flights reported as on time on dep/arrival bd pic.twitter.com/dAxFgcDO7x
— Suzanne Kennedy (@ABC7Suzanne) July 8, 2015
This FAA mandated ground stop only affects mainline flights. United’s regional flights are allowed to operate. The FAA has issued this advisory:
This is not the first time United has experienced issues with their systems recently. On June 2nd, United flights were temporarily grounded due to “automation issues.”
Update 10:03AM EDT: United’s systems are slowly coming back online, according to sources. Flights are slowly beginning to operate. The FAA has lifted their ground stop at all airports.