Lufthansa and Fraport AG have signed a new agreement to modernize aircraft handling at Frankfurt Airport using artificial intelligence. Developed in partnership with Lufthansa’s innovation unit zeroG, the AI-powered camera system known as “seer” is designed to improve turnaround efficiency by capturing real-time data on ground processes and making it accessible to all operational stakeholders.
The turnaround process — which includes steps such as docking the passenger boarding bridge, unloading and loading baggage, refueling, and catering — is among the most complex and time-critical phases in airline operations. The “seer” system records each action through strategically placed cameras at aircraft parking positions. The AI technology automatically timestamps each event and stores it in a centralized database, creating a single, verified source of information for ground handlers, airlines, and airport authorities.
Real-Time Insights
Development of the system began in 2023, followed by a pilot phase conducted from February to May 2024 at selected stands at Frankfurt Airport. Currently, “seer” is active at five aircraft parking positions. Lufthansa and Fraport expect to expand the system to 20 positions by the end of the third quarter, with a full-scale rollout planned to follow.
Fraport, which operates Frankfurt Airport, is working to integrate AI into a range of airport processes to increase efficiency and ease staff workloads. CEO Stefan Schulte said the “seer” system enhances visibility across the entire turnaround process, allowing employees and partners to better adjust and plan subsequent actions, ultimately improving overall airport flow and reducing delays.
ZeroG, Lufthansa’s digital innovation subsidiary, developed the AI and computer vision infrastructure powering “seer.” The company is responsible for integrating the system into daily operations and ensuring its functionality meets the needs of both the airline and the airport. Managing Director Manuel van Esch said the aim is to make ground processes “visible, analyzable, and controllable” in real time, enabling improved decision-making, better resource planning, and enhanced operational reliability.
