The U.S. Department of Transportation has launched a new and modernized web-based system for air travel service complaints.
According to a news release published Wednesday by the department, the new service will be used to submit and handle complaints per the Aviation Complaint, Enforcement, and Reporting System (ACERS).
The new overhaul will replace what the department has called an “outdated” consumer complaint system originally developed during the 1990s.
“I’m committed to making USDOT work better for the American people,” said U.S. Secretary of Transportation Sean Duffy, in the release. “By modernizing our technology and getting rid of outdated legacy systems, we can better serve the traveling public and maximize efficiencies.”
Air travel service complaints, comments, and compliments can now be filed via the ACERS consumer portal here.
The new system is expected to speed up filings significantly with real-time submissions to airlines or ticket agents. Previously, tickets would take over a month to be received by the industry.
“ACERS will significantly improve the customer experience for the tens of thousands of consumers who file air travel service complaints with the Department against airlines and other air travel related companies,” DOT stated in its news release.
