United is adding new functionality to its mobile app that it says will help passengers navigate flight cancellations and delays.
Customers who are rebooked on a later flight after a travel disruption can now stand by for up to three earlier flights, the carrier said. United automatically monitors the situation and sends a text notification if a seat on an earlier flight becomes available.
The new feature launched Tuesday, ahead of the Labor Day weekend. United expects to fly about 3.4 million passengers between Thursday and next Tuesday.
“This feature reflects our commitment to making travel more seamless and less stressful for our customers,” Jennifer Schwierzke, vice president of customer operations, strategy, and execution at United, said in a news release. “During disruptions, customers can keep their confirmed itinerary and stand by for three additional flights. We work behind the scenes to monitor availability and alert customers as soon as a seat becomes available.”
United has been expanding its repertoire of in-app “self-service” tools, most of them powered by artificial intelligence. Recent upgrades include real-time inbound aircraft status updates; a TSA wait times tracker; personalized walking guides that help customers reach connecting flights; and bag tracking enhancements.
On Wednesday, the carrier announced it is trialing app-based food ordering at Newark Liberty International Airport. Customers will be able to order food, drinks, and travel essentials ahead of time, then pick up their items at a designated shelf at their gate.
The service is available on select flights departing from or connecting through designated gates in Terminal C.
United plans to expand the pilot program to Houston later this year.
