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Aircraft lining up for departure out of London Heathrow Airport. (Photo: AirlineGeeks | James Dinsdale)

U.K. CAA Reviews Airline Passenger Refund Processes

The U.K. Civil Aviation Authority (CAA) has commenced a review of airline customer refund processes in light of the COVID-19 crisis. With the unprecedented levels of flight cancellations due to the pandemic, U.K. airlines have been failing to comply with European regulatory deadlines on refunding passengers. The U.K. officially left the European Union earlier this year at 11 p.m. GMT on January 31 but is abiding by European rules during a transition period which ends on January 1, 2021. The…