Airbus to Establish Johannesburg Customer Support Center

Airbus will set up a customer support center for its African customers. It will be located in Johannesburg, South Africa.

In so doing, the European aircraft manufacturer aims to strengthen its presence in Africa. Airbus is already present in the African countries where its aircraft are operational – through field service representatives, who are available to support customers on a daily basis.

However, the customer support center in Johannesburg will contribute to strengthening Airbus’ local presence and supporting the growth of the African ecosystem. At present, roughly one-third of all commercial aircraft operated in Africa are Airbus aircraft.

Supporting Customers in Africa

Serving as a hub for customers in the region, the new office will provide tailored support and enhance operational efficiency, the company said in a press release.

Furthermore, the Airbus customer support center will drive the development of existing local capabilities ensuring access to maintenance and training resources while fostering a stronger, more collaborative ecosystem in the region.

“We are proud to open this new office to increase our proximity to customers while continuing to support the development of solutions for Africa, in Africa, and by Africa,” said Laurent Negre, Airbus’ VP of Customer Services for Africa and Middle East, in the release.

Demand for New Aircraft in Africa

Airbus’ most recent Global Market Forecast predicts that commercial demand for the African continent will reach 1460 passenger and freight aircraft by 2043. This figure includes 1210 narrowbody aircraft and 250 widebody aircraft.

In addition, Airbus’ Global Services Forecast estimates that Africa will need to introduce 15 000 additional pilots, 20 000 mechanics to meet the surge in air travel demand in the years to come.

“With the rapid expansion of the latest generation aircraft on the continent, Africa requires additional dedicated support and skills to meet the increasing demand for intra-African and international connectivity,” Negre added.

Airbus has not, however, announced the opening date of the new facility, which will also create employment opportunities on the continent.

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Lorne Philipot

Lorne is a South Africa-based aviation journalist. He was captivated and fascinated by flying from the day he took his first airline flight. With a passion for aviation in his blood, he has flown to destinations in all corners of the globe. Lorne has traveled extensively and lived in various countries. Drawing on his travels and passion for aviation, Lorne enjoys writing about airlines, routes, networks, and new developments.

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