AQR Notes Considerable Performance Drop in Industry, Crowns Allegiant 2019 Winner

For the 30th year, the Airline Quality Report (AQR) has been released and a new airline is taking the top spot for its first time. Allegiant Airlines has taken the title off of 2018’s most successful carriers Delta and jetBlue. 2019 was Allegiant’s first year taking measurements under the Airline Quality Report, which has been published annually since 1991. The AQR looks at airline based on four categories: on-time arrivals, involuntary denied boarding, mishandled bags and customer complaints. The report…