A Southwest 737 MAX in Las Vegas (Photo: AirlineGeeks | William Derrickson)

Southwest Airlines Tops 2020 J.D. Power Rankings

The J.D. Power awards for airline customer satisfaction were announced on May 27, with Southwest Airlines taking the top spot in both rankings. The Dallas-based carrier was rated highest in both the long-haul and short-haul categories, besting the likes of Alaska Airlines, Delta Air Lines and JetBlue. Southwest Airlines scored 826 out of 10,000 point scale in the long-haul category and 839 out of 10,00 in the short-haul category. JetBlue scored 823 and 833, respectively. Out of the three major…

Delta Strives to Improve Customer Experience with New Amenity Kits

As part of a multi-billion dollar investment in the customer experience, Delta Air Lines recently debuted a new line up of in-flight amenity kits. The refreshed kits have been created for long-haul customers in all cabins and will even be offered to passengers on certain domestic transcontinental flights. When customers…