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A Delta Boeing 767 departs New York's JFK. (Photo: AirlineGeeks | Ben Suskind)

Delta Announces Massive Hiring, New Customer Satisfaction Measures

In a letter directed to its employees, Delta CEO Ed Bastian has acknowledged that there are serious shortcomings in customer service as passenger demand is ramping quickly up, and in more than one occasion the current structure has failed to take care of customers needs. "After a year of lockdowns, it’s been heartening to see so many of you returning to the skies this summer and reclaiming your lives. While we are pleased to welcome you back, the unexpected pace…

Southwest Airlines Tops 2020 J.D. Power Rankings

The J.D. Power awards for airline customer satisfaction were announced on May 27, with Southwest Airlines taking the top spot in both rankings. The Dallas-based carrier was rated highest in both the long-haul and short-haul categories, besting the likes of Alaska Airlines, Delta Air Lines and JetBlue. Southwest Airlines scored…

Delta Strives to Improve Customer Experience with New Amenity Kits

As part of a multi-billion dollar investment in the customer experience, Delta Air Lines recently debuted a new line up of in-flight amenity kits. The refreshed kits have been created for long-haul customers in all cabins and will even be offered to passengers on certain domestic transcontinental flights. When customers…