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Korean Air is resuming services to Tianjin, China. It is one of multiple Korean carriers slowly resuming flights to China. (Photo: AirlineGeeks | William Derrickson)

Korean Air Welcomes New AWS Data Infrastructure

Earlier this week, Korean Air finished the complete shift for integrating Amazon Web Services (AWS)  - a subsidiary of Amazon that focuses on cloud computing, data storage, IT infrastructure and digital networking. In response to the evolving COVID-19 ordeal,  the Seoul-based carrier plans to use its migration towards cloud technology to adjust the airline’s operations and potentially improve customer service through the receipt of digital insights, data modeling and machine learning.   “We are acquiring digital capabilities to lift our customer…

Japan Airlines Introduces Feature To Help Passengers Avoid Screaming Infants

It may be controversial, but the latest initiative by Japan Airlines is bound to prove very popular among a certain group of passengers. The Japanese carrier has introduced a feature in its website booking process that signals the seats that are likely to be occupied by infants “between the age…

700th Delta Aircraft with Seatback Entertainment Screens Takes Off

Delta Air Lines is doubling down on the passenger experience. After the carrier's choice to invest in an improved onboard experience for international economy class passengers, the Atlanta-based carrier continues with its roll-out plan to equip more and more aircraft with seatback screens to deliver its Delta Studio in-flight entertainment.…

Delta Strives to Improve Customer Experience with New Amenity Kits

As part of a multi-billion dollar investment in the customer experience, Delta Air Lines recently debuted a new line up of in-flight amenity kits. The refreshed kits have been created for long-haul customers in all cabins and will even be offered to passengers on certain domestic transcontinental flights. When customers…