Experience

Earlier this week, Korean Air finished the complete shift for integrating Amazon Web Services (AWS)  – a subsidiary of Amazon that focuses on cloud computing, data storage, IT infrastructure and digital networking. In response to the evolving COVID-19 ordeal,  the Seoul-based carrier plans to use its migration towards cloud technology to adjust the airline’s operations […]

It may be controversial, but the latest initiative by Japan Airlines is bound to prove very popular among a certain group of passengers. The Japanese carrier has introduced a feature in its website booking process that signals the seats that are likely to be occupied by infants “between the age of 8 days and 2 […]

Delta Air Lines is doubling down on the passenger experience. After the carrier’s choice to invest in an improved onboard experience for international economy class passengers, the Atlanta-based carrier continues with its roll-out plan to equip more and more aircraft with seatback screens to deliver its Delta Studio in-flight entertainment. Delta has recently announced that […]

As part of a multi-billion dollar investment in the customer experience, Delta Air Lines recently debuted a new line up of in-flight amenity kits. The refreshed kits have been created for long-haul customers in all cabins and will even be offered to passengers on certain domestic transcontinental flights. When customers board a Delta aircraft, they […]