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Cessna Rolls Out First Skycourier Slated for Delivery

Cessna continues to push forward with the unveiling of the SkyCourier, its newest twin-engine aircraft that is expected to start service soon. This week, the airline officially rolled out the first production SkyCourier which will take delivery once testing is complete. The manufacturer was quick to thank Federal Aviation Administration and customers for their feedback […]

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British Airways Announces Sustainability Customer Service Initiatives

British Airways has announced a number of customer experience enhancements across its network both in the air and on the ground. Tom Stevens, British Airways’ Director of Brand and Customer Experience, said, “We’re committed to ensuring we deliver a premium proposition for our customers throughout their journey with us and when we do so, we […]

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Aeroméxico Plans for Bankruptcy Exit

In 2020, Aeroméxico voluntarily entered the Chapter 11 process for financial restructuring to be able to face the billionaire debt that reached up to $5 billion. The Mexican carrier has debts with banking institutions, airport groups, Mexican government entities and suppliers including Boeing. Aeroméxico saw the number of passengers drop by more than 90% as […]

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Chinese State-Owned Airlines Took Heavy Losses in 2021

On the evening of Jan. 28, the three biggest state-owned airlines of China — Air China, China Southern, and China Eastern — announced that all three airlines are expecting over 10 billion yuan ($1.5 billion) in losses during the calendar year 2021. Those losses may surpass their records set in 2020. Over the past year, […]

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Qatar Airways Becomes Launch Customer for Boeing 777X Freighter

Since June 2021, what was initially thought to be a relatively small dispute between Airbus and Qatar Airways has evolved into a massive legal dispute.  Signs of the rift between the two parties gave rise due to the surface pain issues on the airline’s flagship Airbus A350s for both the -900 and -1000 variants, which […]

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Etihad Receives IATA IEnvA Stage 2 Accreditation

Etihad Airways successfully completed IATA’s Environmental Assessment stage 2 and received accreditation in four key operational areas. The areas include facilities management, flight operations, Etihad technical division and Etihad Catering Services. The IATA Environmental Assessment (IEnvA) program is a blueprint for airlines to achieve sustainability in all air and ground operations. It is an evaluation […]

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Ethiopian Airlines’ Boeing 737 MAX Returns to the Skies

On Tuesday, Ethiopian Airlines operated its first Boeing 737 MAX flight almost three years after regulators grounded the fleet globally — following two deadly accidents involving the aircraft.  The flight was scheduled for arrival in Kenya but remained within Ethiopia due to weather surrounding the area. Passengers on board the flight included government officials and […]

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Chilean Government Imposes New Consumer-Friendly Airline Regulations

On November 30, the Chilean government issued Law No. 21392, a regulation that modifies the aeronautical code, which allows air tickets’ endorsement or transfer, as well as its full refund. The rule states that, as well as the endorsement or transfer and the full refund procedures, can be carried out through a digital form, or […]

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PLAY Announces New Flights To New York Stewart

Today, Icelandic low-cost airline PLAY is announcing a new service connecting Iceland to the United States. Starting June 9, PLAY will fly between its main base at Rekjavik, Iceland’s Keflavik Airport and New York’s Stewart International Airport The airport is located in Orange County, N.Y., near the towns of Newburgh, N.Y. and New Windsor, N.Y. […]

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UK Airlines May Face Pay Out for 1 Hour Delays

Under proposed rules in the United Kingdom, airline passengers on domestic flights may receive compensations for flight delays of an hour, according to the BBC. Currently, the country still follows rules from the European Union, in which airline passengers are only entitled to compensation for a delay if the delay extends beyond three hours. The […]

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