A Delta Boeing 767 departs New York's JFK. (Photo: AirlineGeeks | Ben Suskind)

Delta Announces Massive Hiring, New Customer Satisfaction Measures

In a letter directed to its employees, Delta CEO Ed Bastian has acknowledged that there are serious shortcomings in customer service as passenger demand is ramping quickly up, and in more than one occasion the current structure has failed to take care of customers needs. "After a year of lockdowns, it’s been heartening to see so many of you returning to the skies this summer and reclaiming your lives. While we are pleased to welcome you back, the unexpected pace…