Opinions

Opinion: Now Is Not the Time for Free Wi-Fi

March 31, 2019 Parker Davis

Earlier this week, Air New Zealand announced it would begin offering free Wi-Fi on all flights that feature properly equipped aircraft, effective immediately. The airline’s newly delivered Airbus A320neo family aircraft are already equipped and

Opinions

Opinion: When the Customer is Wrong

January 11, 2019 Peter Biondi

Two days ago, someone sent me a video of a woman screaming at a JetBlue gate agent at Fort Lauderdale-Hollywood International Airport. Although I’m a journalist, I’m also a former airline agent and have been

Opinions

Opinion: Airlines Should Charge For Carry-On Bags

November 7, 2018 Daniel Morley

In the modern aviation environment, extra fees have become commonplace for passengers. The rise of ultra-low-cost carriers in the United States has seen passengers being charged for everything from assigned seats to their luggage. Even

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