American Airlines is simplifying part of its boarding process in hopes of saving customers time and getting them on their flights faster.
In a statement to AirlineGeeks, the carrier confirmed it will soon remove metal bag sizers, which measure carry-on bags to ensure they will fit in an overhead bin and don’t need to be checked, from its airport gates. Currently, passengers are required to use the devices to check that their bags do not exceed 45 linear inches.
American said the change builds on other “enhancements” to its boarding process introduced earlier this year. These include additional board time for domestic mainline flights and new boarding technology.
American is not changing its standards for what qualifies as a carry-on bag, and its employees will still monitor bag size at check-in and at gates to make sure oversized items are checked.
Bag sizers will remain in airport lobbies for customers to determine whether their carry-on will fit in an overhead bin.
