Frontier Releases Unlimited “Go Wild” Pass

Remember when American Airlines sold an all-you-can-fly lifetime pass for just $250,000? Then ended up revoking them because, well, allowing the most avid frequent fliers, who have the cash ready, to fly as much as they want wherever they want for a fixed price is not usually a good business…

Major U.S. Carriers Prepare for Busiest Thanksgiving Holiday since 2019

With the removal of most if not all travel restrictions after the COVID pandemic U.S. airlines are expecting the busiest Thanksgiving in three years. Thanksgiving falls on Thursday, Nov. 24 and traditionally the busiest day to travel is the Sunday following the holiday as well as the Wednesday prior to…

Trip Report: How I Tried All Forms of AA’s Customer…

I recently took a trip from Seattle to Little Rock, Ark., on an interline ticket with Alaska Airlines and American Airlines. It was a trying experience with mediocre integration, delays, and poor customer service. Here's what happened. Booking The booking process was straightforward. I booked the personal trip with Alaska…

Auckland Airport Revises Forecast Upward Amid Growing Demand

In response to a speedy recovery, New Zealand’s Auckland Airport has revised its forecast for the financial year 2023. Auckland Airport, the largest international gateway to the country, has seen a strong demand in domestic and international travel, in particular on North and South America, South Pacific and Trans-Tasman routes.…

Path to Recovery: American Airlines Reports Record Quarterly Revenues

American Airlines today reported its financial and operating results for the third quarter of 2022. "The American Airlines team continues to deliver on our goals of running a reliable operation and returning to profitability", said Robert Isom, the company's CEO. "Demand remains strong and it's clear that customers in the…

American Airlines To Settle Baggage Fees Class Action Lawsuit

American Airlines has reached an out-of-court settlement in order to put to rest a class action lawsuit that was brought against them by up to 2.8 million passengers that claim they were “improperly charged” baggage fees between 2013 and 2021. The lawsuit originated from the action of five passengers who…

U.S. Carriers Seek to Capitalize on Additional Cuba Flights

United Airlines has requested an additional 30-day waiver from the U.S. Department of Transportation (DOT) ahead of an Oct. 31 deadline to resume flights to Cuba. Reuters reports that the airline has been faced with challenges to relaunch the service that was suspended at the beginning of the Coronavirus pandemic.…

U.S. Department of Transportation Releases Airline Customer Service Commitments Dashboard

The U.S. Department of Transportation (DOT) released a new dashboard to advise airline passengers of the policies airlines have in place as a result of flight disruptions from circumstances within the airline’s control. Two weeks ago, U.S. Transportation Secretary Pete Buttigieg had written to the chief executives of U.S. airlines…

Boom Supersonic Reels in Orders, Delta Remains Hesitant

You’ve seen the marketing everywhere. For instance, the possibility of flying from New York to London in 3 and a half hours or flying from Los Angeles to Tokyo in 4 and a half hours. This thought has not seemed like a reality for quite some time, not since the…