Pressure on American Airlines executives mounted Monday as the union representing the carrier’s flight attendants passed a vote of no confidence in CEO Robert Isom.
The Association of Professional Flight Attendants said its board of directors voted unanimously against Isom, “reflecting [the] collective voice of 28,000” members. It is the first time the union has passed a no confidence measure against an American CEO.
The airline’s flight attendants and pilots have been vocal in their dismay over comparatively weak fourth-quarter and full-year earnings results, which were released late last month. Both the APFA and the Allied Pilots Association have publicly criticized Isom and other leaders and said they will push for changes to make the company more competitive.
“From abysmal profits earned to operational failures that have front-line workers sleeping on floors, this airline must course-correct before it falls even further behind,” APFA President Julie Hedrick said in a statement. “This level of failure begins at the very top, with CEO Robert Isom.”
The APFA cited a number of alleged shortcomings on the airline’s part, including operational challenges and the growing profitability gap between American and competitors such as United and Delta.
The union also faulted a “failed corporate sales strategy” for alienating business customers, leading to declines in revenue and satisfaction ratings among first- and business-class passengers.
“Management’s repeated failures are dragging this airline down and leaving frontline workers to pay the price, including losing out on meaningful profit sharing at a company that should be thriving,” Hedrick said. “When the recent winter storm hamstrung our operations to the point where flight attendants were sleeping on airport floors, Robert Isom’s response was that it was just ‘part of our job.’ His tone-deaf leadership shows a complete disregard for the human element and is actively harming both American Airlines and the people who keep it running every day.”
American leaders, including Isom, have expressed disappointment in the earnings results but said the carrier is well-positioned for a rebound in 2026. The airline’s projections call for nearly $2 of improvement in adjusted earnings per diluted share compared to 2025.
The APA’s board of directors gathered for its winter meeting last week. The union did not publicly mention holding a no confidence vote, but Bloomberg reported that the measure could be under consideration.
