After a successful pilot program, American Airlines plans to introduce electronic boarding gates at Dallas/Fort Worth this summer.
The carrier said this week that it will install the gates at the Terminal C Pier Expansion to start.
The gates are made by Swiss security company dormakaba. When customers scan their boarding pass, the machine validates it, and the gates swing open.
Officials said the gates will help regulate the pace of boarding to reduce congestion, and streamline tasks for American employees, who will be able to spend more time directly assisting travelers.
“Boarding plays a key role in how customers experience the final moments before their flight, and electronic boarding gates will further elevate that experience, creating a more seamless and consistent process,” American Chief Customer Officer Heather Garboden said in a news release.
American trialed the technology in November, and it received strongly positive feedback from users, the carrier added.
