Opinions

Opinion: When the Customer is Wrong

January 11, 2019 Peter Biondi

Two days ago, someone sent me a video of a woman screaming at a JetBlue gate agent at Fort Lauderdale-Hollywood International Airport. Although I’m a journalist, I’m also a former airline agent and have been

News

United Unveils New Boarding Process

September 19, 2018 Daniel Morley

Airlines have long struggled to come up with an efficient way to board an aircraft and the boarding process can be the source of many passenger complaints as crowds of passengers clog the boarding lanes.

Routes

Alaska Airlines Announces First Flight to Ohio

August 30, 2018 Jace Moseley

Alaska Airlines announced they would be introducing service from its main hub at Seattle-Tacoma International Airport to John Glenn Columbus International in Columbus, Ohio. The route will be the airline’s first flight to the state

Airlines

Rising Fuel Costs Crashes the Profitability Party

June 9, 2018 Hemal Gosai

The aviation industry is known for having high costs. Multi-million dollar machines fly across the world carrying passengers seeking a bargain. It’s hard to run a consistently profitable airline when so many factors impact profitability;

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