Opinions

Opinion: When the Customer is Wrong

January 11, 2019 Peter Biondi

Two days ago, someone sent me a video of a woman screaming at a JetBlue gate agent at Fort Lauderdale-Hollywood International Airport. Although I’m a journalist, I’m also a former airline agent and have been

Airports

ANA Announces New Flight to Perth

December 26, 2018 Daniel Morley

All Nippon Airways have announced a new nonstop flight between their hub in Tokyo and Perth, Australia. Flights will begin on Sept. 1, 2019 and will be operated by the airline’s Boeing 787-8 Dreamliner. The

News

Japan Airlines Announces Return to Seattle

September 27, 2018 Jace Moseley

Japan Airlines announced that it would be launching a new route from their hub at Tokyo-Narita Airport to Seattle-Tacoma International Airport. The planned service between Japan and Washington State was announced at a press conference in Seattle on

News

United Unveils New Boarding Process

September 19, 2018 Daniel Morley

Airlines have long struggled to come up with an efficient way to board an aircraft and the boarding process can be the source of many passenger complaints as crowds of passengers clog the boarding lanes.

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