In a letter directed to its employees, Delta CEO Ed Bastian has acknowledged that there are serious shortcomings in customer service as passenger demand is ramping quickly up, and in more than one occasion the current structure has failed to take care of customers needs. “After a year of lockdowns, it’s been heartening to see […]
In an unanticipated press release Wednesday afternoon, Delta Air Line’s Board of Directors publicly announced the May 2, 2016 retirement of CEO Richard Anderson. The prominent businessman’s retirement would mark the end of a successful 16-year-career throughout not only Delta, but United Healthcare (2004-2007) and Northwest Airlines (2001-2004.) “Richard has been an outstanding leader and […]
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