Customer Experience

British Airways has announced a number of customer experience enhancements across its network both in the air and on the ground. Tom Stevens, British Airways’ Director of Brand and Customer Experience, said, “We’re committed to ensuring we deliver a premium proposition for our customers throughout their journey with us and when we do so, we […]

Atlanta-based Delta Air Lines and New York-based JetBlue Airways have announced that they will start to test biometric boarding at selected airports in the U.S. The move comes in an effort to continue with industry trends to increase security while building on customer experience. At Washington-National Airport, Delta started to allow some members of its […]