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Inside the Hong Kong Airport terminal. (Photo: AirlineGeeks | Albert Kuan)

Hong Kong Airport Welcomes Transit Passengers Again

In response to the low infection rate of COVID-19 in Hong Kong, Hong Kong Airport is loosening its travel restrictions and resumed airport transit services on June 1. The main travel restrictions, however, remain unchanged. Foreigners coming from overseas countries by plane are still banned from entering the city while non-Hong Kong residents arriving from Mainland China, Macau and Taiwan will be subject to a 14-day compulsory quarantine after entering Hong Kong, but could be refused entry if the passengers…

Japan Airlines Introduces Feature To Help Passengers Avoid Screaming Infants

It may be controversial, but the latest initiative by Japan Airlines is bound to prove very popular among a certain group of passengers. The Japanese carrier has introduced a feature in its website booking process that signals the seats that are likely to be occupied by infants “between the age…

Alaska Postpones Paine Field Launch as Government Shutdown Continues

As a consequence of the government shutdown, Alaska Airlines has announced that it will postpone the start of operations from Paine Field to March 4, three weeks later than the originally scheduled date of February 11. Dubbed as a "tough decision" in a company statement released on January 22, the…

Disruptive Behavior, Abuse Experienced by 10 Percent of Passengers

U.K. independent consumer standards body Which? has released a report into disruptive airline passenger behavior. According to the results of a survey of airline passengers, 10 percent have said they have experienced ‘abuse, shouting or other obnoxiousness’ while traveling during 2018. In some cases, the behavior has been so disruptive…

Singapore Changi Passenger Numbers Take off in October

According to Singapore Changi Airport, the vibrant Asian hub has handled 5.38 million passengers in October, a 4.3 percent increase compared to last year. Airfreight also grew 2.1 percent to reach 190,000 tonnes and the aircraft movement were 3.2 percent higher than the same period last year. In October, all…

A Look Inside American’s New Flagship Experience at Chicago O’hare

On Tuesday evening , American Airlines held an event celebrating the opening of their new Flagship Lounge at Chicago O’Hare (ORD). While the lounge doesn’t open until 3:30 a.m. on Sept. 14, 2017, this event provided top-tier customers and media a chance to check out the new experience. Flagship First…

Hawaiian Airlines to Debut New Texting Service for Passengers

Honolulu-based Hawaiian Airlines is partnering with LivePerson, Inc., a cloud mobile and online messaging solutions provider, to provide two-way SMS messaging for its passengers. With customer service issues among airlines on the rise lately, Hawaiian hopes to offer a more personal experience for its passengers, by allowing them to respond…

The Air Travel Dilemma: How Do We Fix the Flying…

Over the past several months I haven’t been able to turn around without hearing someone talking about airlines. Previously nothing has made me happier to talk about an industry I am extremely passionate about, but lately, the conversations have taken a turn for the worse since the United incident with…

Qantas Brings Live Streaming Services to Domestic Flights

Qantas passengers onboard domestic flights that are equipped with Wi-Fi will soon be able to bring their on the ground entertainment to the air. Now, passengers will be able to use Foxtel, Netflix, and Spotify to keep themselves entertained while flying. Such an accomplishment comes from the airline improving their…