passengers

As a consequence of the government shutdown, Alaska Airlines has announced that it will postpone the start of operations from Paine Field to March 4, three weeks later than the originally scheduled date of February 11. Dubbed as a “tough decision” in a company statement released on January 22, the carrier thinks it is the […]

U.K. independent consumer standards body Which? has released a report into disruptive airline passenger behavior. According to the results of a survey of airline passengers, 10 percent have said they have experienced ‘abuse, shouting or other obnoxiousness’ while traveling during 2018. In some cases, the behavior has been so disruptive that the flight has had […]

According to Singapore Changi Airport, the vibrant Asian hub has handled 5.38 million passengers in October, a 4.3 percent increase compared to last year. Airfreight also grew 2.1 percent to reach 190,000 tonnes and the aircraft movement were 3.2 percent higher than the same period last year. In October, all regions around the globe recorded […]

On Tuesday evening , American Airlines held an event celebrating the opening of their new Flagship Lounge at Chicago O’Hare (ORD). While the lounge doesn’t open until 3:30 a.m. on Sept. 14, 2017, this event provided top-tier customers and media a chance to check out the new experience. Flagship First Check-In The experience started at […]

Honolulu-based Hawaiian Airlines is partnering with LivePerson, Inc., a cloud mobile and online messaging solutions provider, to provide two-way SMS messaging for its passengers. With customer service issues among airlines on the rise lately, Hawaiian hopes to offer a more personal experience for its passengers, by allowing them to respond directly to texts, at their […]

Over the past several months I haven’t been able to turn around without hearing someone talking about airlines. Previously nothing has made me happier to talk about an industry I am extremely passionate about, but lately, the conversations have taken a turn for the worse since the United incident with Dr. Dao. In light of […]

Qantas passengers onboard domestic flights that are equipped with Wi-Fi will soon be able to bring their on the ground entertainment to the air. Now, passengers will be able to use Foxtel, Netflix, and Spotify to keep themselves entertained while flying. Such an accomplishment comes from the airline improving their Wi-Fi speeds up to ten […]