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The entrance to Flagship Check-In at O'hare's Terminal 3 (Photo: Jacob McCarthy)

A Look Inside American’s New Flagship Experience at Chicago O’hare

On Tuesday evening , American Airlines held an event celebrating the opening of their new Flagship Lounge at Chicago O’Hare (ORD). While the lounge doesn’t open until 3:30 a.m. on Sept. 14, 2017, this event provided top-tier customers and media a chance to check out the new experience. Flagship First Check-In The experience started at the Flagship First Check-In area. The Flagship First Check-In at Chicago O’Hare opened next to TSA checkpoint 8, near priority check-in, in July 2013 and…

Hawaiian Airlines to Debut New Texting Service for Passengers

Honolulu-based Hawaiian Airlines is partnering with LivePerson, Inc., a cloud mobile and online messaging solutions provider, to provide two-way SMS messaging for its passengers. With customer service issues among airlines on the rise lately, Hawaiian hopes to offer a more personal experience for its passengers, by allowing them to respond…

The Air Travel Dilemma: How Do We Fix the Flying…

Over the past several months I haven’t been able to turn around without hearing someone talking about airlines. Previously nothing has made me happier to talk about an industry I am extremely passionate about, but lately, the conversations have taken a turn for the worse since the United incident with…

Qantas Brings Live Streaming Services to Domestic Flights

Qantas passengers onboard domestic flights that are equipped with Wi-Fi will soon be able to bring their on the ground entertainment to the air. Now, passengers will be able to use Foxtel, Netflix, and Spotify to keep themselves entertained while flying. Such an accomplishment comes from the airline improving their…