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A Southwest 737 MAX in Las Vegas (Photo: AirlineGeeks | William Derrickson)

Southwest Airlines Tops 2020 J.D. Power Rankings

The J.D. Power awards for airline customer satisfaction were announced on May 27, with Southwest Airlines taking the top spot in both rankings. The Dallas-based carrier was rated highest in both the long-haul and short-haul categories, besting the likes of Alaska Airlines, Delta Air Lines and JetBlue. Southwest Airlines scored 826 out of 10,000 point scale in the long-haul category and 839 out of 10,00 in the short-haul category. JetBlue scored 823 and 833, respectively. Out of the three major…

U.S. Airlines and Their Varying Pet Policies

Following the crackdown on faux emotional support animals and the two United Airlines incidents this past week, it is important that travelers know what to expect when bringing their pets onboard airplanes. For example, did you know that pets can’t fly as cargo on many Airbus aircraft due to the…

United Releases Policy Changes in Thursday PR Push

On April 9, a United passenger was forcibly removed from United Express flight 3411 at Chicago’s O’Hare International Airport. After no one volunteered to leave the flight in order to make room for commuting employees, the company randomly selected passenger Dr. David Dao to be removed with compensation. When Dr.…