Southwest Airlines Initiates $800 Million Modernization Plan

Beginning in May, Dallas-based Southwest Airlines will be replacing paper tickets with electronic tickets. Additionally, the airline will be saying goodbye to its outdated, yet charming "tube system" used by ramp personnel to communicate key information. These changes are expected to come as a part of the $800 million modernization effort to replace its antiquated systems. Currently, Southwest's operation of iconic pneumatic tubes., which are similar to what you see at a bank's drive-thru, are used to transmit notes about weight, balance,…