< Reveal sidebar

British Airways Introduces Biometric Technology at London Heathrow Airport

British Airways’ new self-boarding gates in action at London Heathrow Airport (Photo: British Airways)

On Thursday, British Airways officially debuted automated biometric technology at London Heathrow Airport, which will be evident in the new self-service boarding gates.

Currently, the service is only available at the first three boarding gates for UK domestic flights in Heathrow’s Terminal 5, according to the airline. The new technology began testing in June 2016, and about 4,000 passengers have already experienced the service.

Self-boarding works using facial recognition. When customers travel through security, a digital facial scan is conducted, which is matched with their boarding pass when they arrive at the gate.

The airline’s new boarding system in action at Heathrow Airport (Photo: British Airways)

Passengers are then allowed straight through to the aircraft, according to British Airways. Safety and security is a major goal with the biometric technology.

“Our customers have told us that they want the ability to simplify and speed up their journeys through the airport,” said Troy Warfield, Director of Customer Experience for British Airways. “The addition of self-boarding gates, along with self-serve bag drop points, are just two of the ways in which we are investing in areas our customers value most.”

Looking ahead, three additional self-boarding gates are set to open at Heathrow each week until mid-June for domestic flights, with the prospect of expanding to international flights still being explored for the future.

Other technological enhancements include new self-service bag drops at both Heathrow and Gatwick, with plans in place for an improved connections area at Heathrow’s Terminal 5 later this year.

AirlineGeeks.com Staff

Author

  • Ashley Magoon

    Ashley is currently a senior in high school and plans on pursuing a career in aviation or journalism. Her favorite airplanes include the Boeing 777, 737MAX, and Airbus A350. She enjoys taking flights on various airlines to different airports and planespotting at her local airports.

    View all posts

Subscribe to AirlineGeeks' Daily Check-In

Receive a daily dose of the airline industry's top stories along with market insights right in your inbox.

Related Stories

Mini Mint: JetBlue’s New Premium Experience With Smaller Economy Seats

JetBlue is poised to introduce a domestic first-class cabin, tentatively named “Mini Mint,” as early as 2026, according to Live…

South African Airways Rolls Out New Mobile App

South African Airways (SAA) has introduced a new mobile app which passengers can use to improve their travel experience. Embracing…

LOT Polish Airlines Reports Record-Breaking 2023 Results

According to the press release from the company, the Polish national carrier achieved a record-breaking 10.1 billion PLN ($2.6 billion…