Australian flag carrier Qantas confirmed Wednesday that cybercriminals targeted a third-party customer service platform containing the personal information of about six million users.
A Qantas Airbus A380. (Photo: Shutterstock | Merrillie Redden)
Australian flag carrier Qantas confirmed Wednesday that cybercriminals targeted a third-party customer service platform containing the personal information of about six million users.
In a statement, the airline said it noticed unusual activity on the platform on Monday and moved immediately to contain the breach. While it is unclear how much customer information was stolen, officials said they expect the figure will be “significant.”
The data includes some customers’ names, email addresses, phone numbers, birth dates, and frequent flyer numbers. Other data, such as credit card numbers, financial information, and passport details, are not stored in the system that was breached.
No frequent flyer accounts were compromised, Qantas said, and passwords, PIN numbers, and log-in details were not accessed.
The carrier’s operations were not affected.
“We sincerely apologise to our customers and we recognise the uncertainty this will cause,” Qantas Group CEO Vanessa Hudson said in a statement. “Our customers trust us with their personal information and we take that responsibility seriously. We are contacting our customers today and our focus is on providing them with the necessary support.”
The airline reported the incident to police and the federal government’s cybersecurity coordinator.
Zach Vasile is a writer and editor covering news in all aspects of commercial aviation. He has reported for and contributed to the Manchester Journal Inquirer, the Hartford Business Journal, the Charlotte Observer, and the Washington Examiner, with his area of focus being the intersection of business and government policy.
Bryan Bedford Retires From Republic Airways
Bryan Bedford, President Donald Trump’s choice to head the FAA, has retired as CEO of Republic Airways, the airline he has said led since 1999.
Republic CEO Bryan Bedford. (Photo: Republic Airways| YouTube)
Bryan Bedford, President Donald Trump’s choice to head the FAA, has retired as CEO of Republic Airways, the airline he has said led since 1999.
In a statement, the carrier said its board of directors appointed current chairman David Grizzle to serve as CEO effective immediately. Matt Koscal, who most recently served as executive vice president and chief administrative officer, was promoted to president.
“Bryan has led Republic through extraordinary periods of challenge and transformation with clarity, compassion, and integrity,” Koscal said. “I’ve had the privilege of working alongside him for more than a decade and have benefited immensely from his leadership and mentorship. As he enters his next chapter, I know I speak for the entire Republic family in expressing our gratitude and best wishes.”
A Republic Airways Embraer jet (Photo: Shutterstock | Wirestock Creators)
Trump tapped Bedford to serve as the next FAA administrator in March, citing his depth of industry experience. His nomination recently cleared the Senate Committee on Commerce, Science, and Transportation on a party-line, 15-13 vote. Confirmation proceedings will move to the full Senate after the July 4 holiday.
While Bedford is backed by the major U.S. airlines, the Aircraft Owners and Pilots Association, and various industry groups, his positions on safety regulations, including the FAA’s 1,500-hour rule, have generated pushback from the Air Line Pilots Association and congressional Democrats.
The rule requires a minimum of 1,500 hours of flight time for first officers seeking the airline transport pilot certificate. During a confirmation hearing last month, Bedford did not directly respond to a question asking if he would stand by the regulation, though he said he would not compromise safety at the FAA.
After the issue was brought to light by Politico, the U.S. Department of Transportation issued a statement defending Bedford, and his biography on Republic’s website was altered.
Zach Vasile is a writer and editor covering news in all aspects of commercial aviation. He has reported for and contributed to the Manchester Journal Inquirer, the Hartford Business Journal, the Charlotte Observer, and the Washington Examiner, with his area of focus being the intersection of business and government policy.
Qatar Airways Signs Agreement With Kenya Airways
Qatar Airways has signed an agreement with Kenya Airways that will increase service between Qatar and Kenya and introduce codesharing across their networks.
Under the agreement, Qatar Airways is set to introduce a third daily service between Doha and Nairobi. This will be through a codeshare flight operated with Kenya Airways. The service will be complemented by the launch of Kenya Airways-operated and Qatar Airways-marketed flights between Mombasa and Doha during the winter season.
Both airlines will also codeshare across their networks to offer connections and greater choice for travelers. In addition, the airlines will collaborate in other areas, including cargo, airport and ground services, product development, loyalty programs, and procurement, as well as maintenance, repair, and overhaul (MRO).
Qatar Airways is strengthening its footprint in Africa through partnerships and acquisitions. In August last year, the airline acquired a 25% stake in South Africa’s privately owned carrier Airlink. It is also in the process of taking a significant stake in Rwanda’s national airline, RwandAir. This transaction has not yet been finalized.
Growing Presence in Africa
“This partnership is yet another demonstration of our deepening ties with the African region,” Qatar Airways Group CEO Badr Mohammed Al-Meer said in a press release. “Today’s agreement – which comes as we celebrate 20 years of flying to Kenya – is coupled with our recognisable record of partnerships across the continent, most recently through our investment in Airlink. Our growing collaboration with our African counterparts ensures that Qatar Airways continues to contribute to the continent’s rapidly evolving aviation and economic ecosystem.”
The agreement was signed in Doha by Al Meer and Kenya Airways Group Managing Director and CEO Allan Kilavuka.
“This partnership perfectly aligns with our airline’s robust turnaround strategy, which saw Kenya Airways’ return to profit for the first time in more than a decade earlier this year. The collaboration will also help expedite Kenya Airways’ efforts to boost tourism and air cargo activities, turning these and others into pivotal economic growth propellers for Kenya and the East Africa region,” Kilavuka said in a statement.
Lorne is a South Africa-based aviation journalist. He was captivated and fascinated by flying from the day he took his first airline flight. With a passion for aviation in his blood, he has flown to destinations in all corners of the globe. Lorne has traveled extensively and lived in various countries. Drawing on his travels and passion for aviation, Lorne enjoys writing about airlines, routes, networks, and new developments.
Air India 777 Drops 900 Feet After Takeoff
Aviation authorities are investigating after an Air India flight plunged 900 feet and received multiple critical warnings shortly after takeoff.
An Air India Boeing 777-300ER. (Photo: AirlineGeeks | William Derrickson)
Less than two days after the crash of an Air India flight that killed 270 people, a different flight operated by the same carrier plunged 900 feet and received multiple critical warnings shortly after takeoff.
Indian newspaper The Economic Times reported Tuesday that a Boeing 777-300ER operating as Air India Flight 187 briefly lost altitude after departing Delhi for Vienna early in the morning on July 14. The aircraft’s pilots received a stall warning and two “don’t sink” alerts from the Ground Proximity Warning System alerting them to the 900-foot drop.
The aircraft was reportedly navigating through severe thunderstorms at the time.
The flight landed safely in Vienna about nine hours later, but India’s aviation authority, the Directorate General of Civil Aviation, is investigating, and the flight’s two pilots have been taken off flying duty, The Economic Times reported.
“The aircraft was involved in an inflight occurrence of stick shaker and GPWS caution,” an unnamed official told another newspaper, The Times of India. “Soon after takeoff, stick shaker warning and GPWS don’t sink caution appeared. Stall warning came once and GPWS caution came twice. There was an altitude loss of around 900 feet during climb. Subsequently, the crew recovered the aircraft and continued the flight to Vienna.”
A stick shaker alert shakes an aircraft’s controls to warn the flight crew of an impending stall.
New Investigation
The pilots did not disclose all of the warnings they received, and the true extent of the incident was only discovered later during an analysis of flight data, according to The Economic Times.
Air India acknowledged the DGCA investigation and said it is carrying out its own probe.
The airline has been operating under increased government oversight since the June 12 crash in the Indian city of Ahmedabad. A Boeing 787-8 Dreamliner operating as Air India Flight 171 lost altitude shortly after takeoff and crashed into the campus of a medical college, killing all but one of the 242 people on board and dozens on the ground.
An Air India Boeing 787-8 Dreamliner. (Photo: AirlineGeeks | William Derrickson)
Authorities have instructed Air India managers to step up coordination among the carriers’ departments, including engineering, operations, and ground handling, and focus on safety.
Air India also voluntarily launched enhanced inspections of its Boeing 777s and 787s, forcing it to cut and scale back certain international and domestic flights until at least mid-July.
Zach Vasile is a writer and editor covering news in all aspects of commercial aviation. He has reported for and contributed to the Manchester Journal Inquirer, the Hartford Business Journal, the Charlotte Observer, and the Washington Examiner, with his area of focus being the intersection of business and government policy.
American Revives Route After 17 Years
American is bringing back a long-unserved mainline route. This market has not seen non-stop flights for nearly two decades.
An American Airbus A319. (Photo: AirlineGeeks | William Derrickson)
American is bringing back a long-unserved route. This market has not seen non-stop flights for around 17 years.
Starting on Dec. 18, the Fort Worth, Texas-based carrier will connect its Charlotte, North Carolina, hub with Vail/Eagle County in Colorado. Flights will operate daily through Jan. 5, an airline spokesperson confirmed.
“American is excited to offer service to seven destinations from EGE this holiday season with new flights to Charlotte,” said Jordan Pack, American’s director of domestic network planning, in a statement. “Travelers can enjoy seamless connections to Eagle County from more than 350 destinations around the world with a single stop.”
The route will be operated by an Airbus A319. American also serves Vail from Dallas/Fort Worth on a year-round basis, in addition to seasonal flights to Chicago, Miami, Los Angeles, Phoenix, and New York-JFK.
Resuming Service
Charlotte and Vail were last linked with non-stop flights in 2008, according to Cirium Diio schedule data. US Airways previously served the route with a Boeing 757-200 aircraft.
Ryan founded AirlineGeeks.com back in February 2013 and has amassed considerable experience in the aviation sector. His work has been featured in several publications and news outlets, including CNN, WJLA, CNET, and Business Insider. During his time in the industry, he's worked in roles pertaining to airport/airline operations while holding a B.S. in Air Transportation Management from Arizona State University along with an MBA. Ryan has experience in several facets of the industry from behind the yoke of a Cessna 172 to interviewing airline industry executives. Ryan works for AirlineGeeks' owner FLYING Media, spearheading coverage in the commercial aviation space.
A brand-new American Boeing 787 Dreamliner. (Photo: American Airlines)
American Airlines will offer its Flagship Suite seats on more international routes this winter as part of the debut of its newly designed Boeing 787-9 aircraft. The enhanced product will appear on select flights to London, Buenos Aires, Auckland, and Brisbane, the carrier said.
All flights between Chicago O’Hare and London Heathrow will feature the Flagship Suites starting on July 5.
American’s new Flagship Suite seats. (Photo: AirlineGeeks | Ryan Ewing)
From Oct. 25 through Jan. 5, Philadelphia to London Heathrow flights will also offer the product. In addition, Dallas/Fort Worth to London will see at least one daily flight with the new seats between Oct. 26 and Jan. 5, expanding to two daily flights from Dec. 3 through Jan. 5.
Enhanced Product
The 787-9P will be configured with 51 Flagship Suite seats and 32 Premium Economy seats. Amenities will include dual-sided pillows, duvets, slippers, pajamas, and fleece blankets, with additional sleep-focused features like mattress pads set to debut later this summer on flights to Asia, the Middle East, India, Australia, and New Zealand.
Ryan founded AirlineGeeks.com back in February 2013 and has amassed considerable experience in the aviation sector. His work has been featured in several publications and news outlets, including CNN, WJLA, CNET, and Business Insider. During his time in the industry, he's worked in roles pertaining to airport/airline operations while holding a B.S. in Air Transportation Management from Arizona State University along with an MBA. Ryan has experience in several facets of the industry from behind the yoke of a Cessna 172 to interviewing airline industry executives. Ryan works for AirlineGeeks' owner FLYING Media, spearheading coverage in the commercial aviation space.
Alaska-based Aleutian Airways has acquired its first ATR 72-600.
In a statement, the airline said the aircraft will help it reach more communities in the state, including those previously unreachable with its fleet of Saab 2000s. The acquisition is part of a partnership between Aleutian and Azorra Aircraft Leasing.
The ATR 72-600 can seat up to 78 passengers and has a maximum range of 740 nautical miles.
“The ATR-600 equips us with the tools to dream bigger and canvas the state more extensively,” said Aleutian President and CEO Wayne Heller. “It’s a testament to our team’s relentless commitment to safety, excellence, and connecting people across this extraordinary state.”
Aleutian currently serves Anchorage, Dutch Harbor, King Salmon, Homer, Cold Bay, Sand Point, and Kenai. It is operated by Sterling Airways and represents a joint venture between Wexford Capital and McKinley Alaska Private Investment.
Zach Vasile is a writer and editor covering news in all aspects of commercial aviation. He has reported for and contributed to the Manchester Journal Inquirer, the Hartford Business Journal, the Charlotte Observer, and the Washington Examiner, with his area of focus being the intersection of business and government policy.
Report: FAA Seat Study Not Actionable
An FAA-commissioned study meant to determine the effect of passenger body size, seat size, and seat pitch on cabin evacuation times had design flaws.
It will take more work and additional research before the FAA can draw any meaningful conclusions from a study it commissioned on the size and pitch of seats on U.S. commercial flights and potential impacts on passenger safety.
The agency in 2019 tasked its Civil Aerospace Medical Institute with carrying out experiments on seat size and pitch and aircraft cabin evacuation time trials, testing the theory that, as Americans grow physically larger on average, current seating may not just be uncomfortable but dangerous.
The CAMI report, finished in 2021, drew criticism for its methods, and a recently completed peer review from the National Academies of Sciences, Engineering, and Medicine concluded that the study fell short of the FAA’s expectations and did not generate data officials could act on.
“The findings from the review suggest that CAMI’s research project does not provide the information needed for the proposed purpose,” the peer review found. “The project’s fundamental shortcoming is that it does not directly assess how seat width and pitch interact with passenger body size variables to affect evacuation performance, and especially for plausible scenarios in which the number and concentration of people with large body sizes on a flight may differ from the pattern for the flying public generally.”
CAMI recruited a group of 775 individuals intended to represent the U.S. public and tested their ability to sit down in and stand up from different-sized seats at 28-, 32-, and 34-inch pitches. The researchers hypothesized that, as long as the test subjects were able to sit down in their seats, they should be able to get up from them and evacuate a standard aircraft cabin in good time. Part of their reasoning rested on the assumption that passengers will spend far more time queuing in a cabin’s aisles during an evacuation than actually rising from their seats.
Hawaiian Airlines Boeing 787-9 economy class cabin (Photo: Hawaiian Airlines)
After completing the time trials and analyzing the results, CAMI concluded that its hypothesis was correct and found that variations in seat width and pitch did not affect cabin evacuation times, even though study participants with larger body sizes did tend to evacuate more slowly.
Design Flaws
National Academies reviewers echoed earlier criticisms from the scientific community that the CAMI study did not include individuals under the age of 18, older than 60, or with physical limitations due to safety considerations. These excluded populations are part of the flying public, they said, and any test that excludes them should not be used to inform regulatory decisions.
Reviewers also faulted CAMI for failing to test body size as a variable, not using participants with larger body sizes who could have “stress tested” the experiment, and extrapolating their conclusion on seat size and pitch from the given data. The CAMI test group was not a perfect representation of actual American passengers, they noted, and a continued increase in the average size of flyers “might lead to interactions by passengers with one another and with seat dimensions that slow evacuation time, an outcome inconsistent with CAMI’s hypothesis that seat and row exit times are immaterial to evacuation flow.”
“Indeed, the committee finds that the key conclusion in CAMI’s report that current airplane seating configurations should not impede the evacuation of 99% of the general U.S. population is not supported by the design and results of the research project,” the review continued. “To make such a definitive claim, CAMI would need to undertake an extensive series of additional evacuation trials or combination of seat row exit trials and computer-based evacuation simulations that specifically take passenger body size into account as an independent variable.”
The reviewers said some useful data might be obtained from the CAMI study by applying more granular analyses and reviewing video recordings of the evacuation trials. Still, the main benefit would be informing the design of future experiments, they said.
Zach Vasile is a writer and editor covering news in all aspects of commercial aviation. He has reported for and contributed to the Manchester Journal Inquirer, the Hartford Business Journal, the Charlotte Observer, and the Washington Examiner, with his area of focus being the intersection of business and government policy.
FAA Orders Airbus A350 Manual Update Over Freezing Fog Risk
The FAA stated the manual’s incorrect values “could lead to multiple engine surges in a critical flight phase and result in loss of control of the airplane.”
A Delta A350-900 aircraft. (Photo: AirlineGeeks | William Derrickson)
The Federal Aviation Administration has issued a new airworthiness directive (AD) requiring updates to the aircraft flight manual (AFM) for all Airbus A350-900 and A350-1000 aircraft due to an identified error related to taxi operations in freezing fog conditions.
Effective Aug. 5, AD 2025-13-03 mandates that operators revise the AFM to correct the maximum cumulative taxi time permitted in freezing fog. The FAA stated the manual’s incorrect values “could lead to multiple engine surges in a critical flight phase and result in loss of control of the airplane.”
The directive aligns with European Union Aviation Safety Agency (EASA) AD 2024-0190, which first flagged the issue in October 2024. According to the FAA, “This AD was prompted by a determination that the applicable aircraft flight manual was providing an incorrect value for maximum cumulative taxi time in freezing fog conditions.”
The FAA estimates that 32 U.S.-registered aircraft are affected, with each revision expected to cost approximately $85 in labor. No parts are required to comply. Delta is the only U.S.-based A350 operator.
The Air Line Pilots Association (ALPA) submitted the only comment during the notice of proposed rulemaking period, expressing support for the directive without recommending changes.
To ensure clarity and proper implementation, the directive requires operators to “revise the applicable existing AFM by incorporating the applicable AFM DU revision,” as specified in the EASA directive. While operators must implement the revision, the FAA noted it does not require additional steps such as informing flight crews, stating that such actions “are already required by existing FAA operating regulations.”
Airlines must comply within the specified timeframe unless the required changes have already been completed.
Ryan founded AirlineGeeks.com back in February 2013 and has amassed considerable experience in the aviation sector. His work has been featured in several publications and news outlets, including CNN, WJLA, CNET, and Business Insider. During his time in the industry, he's worked in roles pertaining to airport/airline operations while holding a B.S. in Air Transportation Management from Arizona State University along with an MBA. Ryan has experience in several facets of the industry from behind the yoke of a Cessna 172 to interviewing airline industry executives. Ryan works for AirlineGeeks' owner FLYING Media, spearheading coverage in the commercial aviation space.
The order, announced Tuesday, is Scandinavian’s largest direct buy from a manufacturer since 1996. Embraer valued the deal at roughly $4 billion, excluding purchase rights.
Deliveries are expected to start in late 2027 and continue over four years.
Fleet Modernization
SAS officials said the order is part of an ongoing fleet modernization effort aimed at improving fuel efficiency, lowering costs, and strengthening the carrier’s route network in Scandinavia and Europe more broadly.
“This is a defining moment for SAS,” said President and CEO Anko van der Werff. “The Embraer E195-E2 is a world-class aircraft, combining outstanding performance with excellent fuel efficiency and comfort. This aircraft is key to enabling future growth and improved connectivity across Scandinavia and beyond. We’ve taken the time to make the right decision — and this major investment reflects our confidence in the future and the strength of the agreement we’ve secured.”
Scandinavian serves as the flag carrier of Denmark, Norway, and Sweden. It currently operates a mix of Airbus narrowbody and widebody jets as well as Bombardier CRJ900s.
Zach Vasile is a writer and editor covering news in all aspects of commercial aviation. He has reported for and contributed to the Manchester Journal Inquirer, the Hartford Business Journal, the Charlotte Observer, and the Washington Examiner, with his area of focus being the intersection of business and government policy.
Sign-up for newsletters & special offers!
Get the latest stories & special offers delivered directly to your inbox