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A Delta Boeing 767 departs New York's JFK. (Photo: AirlineGeeks | Ben Suskind)

Delta Announces Massive Hiring, New Customer Satisfaction Measures

In a letter directed to its employees, Delta CEO Ed Bastian has acknowledged that there are serious shortcomings in customer service as passenger demand is ramping quickly up, and in more than one occasion the current structure has failed to take care of customers needs. "After a year of lockdowns, it’s been heartening to see so many of you returning to the skies this summer and reclaiming your lives. While we are pleased to welcome you back, the unexpected pace…

Delta Air Lines Reports First Quarterly Profit Since 2019

Fleet renewals have been an essential step in many airlines' recovery strategies as they fly through the storm brought about by the Covid-19 pandemic, which has resulted in numerous accelerated aircraft retirements and extended delays in production. Some airlines have used it to their advantage — and Delta Air Lines…

Delta Inaugurates Flights to Croatia

Summer has arrived, and people are eager to travel after being forced to remain at home for over a year. While borders in many parts of the world remain closed to tourists and leisure travelers, certain countries in Europe are now open, prompting not only a surge in passenger traffic…

Delta, Kenya Airways Ink U.S., Africa Codeshare Agreement

Delta Air Lines and Kenya Airways have inked a codeshare agreement that will enable both airlines to serve an extensive network while offering travel to a total of 39 cities across Africa, the U.S. and Canada. With the new enhanced agreement, Delta customers flying nonstop on the airline’s services from…

Delta Mandates Vaccinations for New Employees

Delta Air Lines announced it will be requiring all new hires joining the airline in the U.S  to be vaccinated as it aims to achieve employee immunity as soon as possible to operate safely. In an interview with CNN, Delta CEO Ed Bastian said that all new hires will require…

Delta Launches Fully-Tested, Quarantine-Free Flights to Italy

Beginning Sunday, Delta Air Lines customers can use the airline's Covid-19 test-mandatory flights for non-essential travel to Italy without needing to go through the standard quarantine period. As a result, the Atlanta-based airline will expand its offering to cities in Italy, including increased frequencies to Rome and Milan and reinstated…

Reviewing the Revised American Route Map

In many industries, it is common for testing to occur before implementing something in market. Think of the very well-documented three-phase testing regime that the COVID-19 vaccines went through in 2020 or video game firms, which have a "public testing region" in which they will implement character balancing changes and…

Delta Announces First Quarter Results, Positive Second Quarter Outlook

Delta Air Lines became the first U.S. carrier to announce its first-quarter earnings for 2021, starting the year off with an overall loss, but with some positives to take from it. Following Generally accepted accounting principles or GAAP, the airline posted a loss of $1.5 billion for the first three…

Shifting Tides: Delta Unblocks Middle Seats

Atlanta-based Delta Air Lines has announced it will resume selling middle seats for flights departing May 1. It is the last U.S. airline to end the policy, originally created by select airlines at the start of the coronavirus pandemic to give travelers extra space and peace of mind on their…

Delta Announces Summer Expansion

Delta Air Lines has announced an ambitious expansion to its summer flying schedule. The airline is expanding service at popular outdoor destinations to help match leisure travel demand. The onset of the Covid-19 pandemic has to lead most tourists to flock to destinations that allow for wide, open outdoor spaces.…