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Inside a refurbished British Airways 747 at Washington Dulles Airport (Photo: AirlineGeeks | William Derrickson)

Interview: Online Travel Agencies’ Work to Help Airlines Create and Capture Demand

As COVID-19’s effects on the international travel and tourism industries have dragged on for the past nine months, airlines and hotels have grounded aircraft and closed rooms, hunkering down completely in mid-2020 and working to reinvent themselves almost entirely. The ecosystem of companies that gets customers from the first search of flights to the relaxing beach or bustling cities — extending far beyond just the customer-facing airlines and hotels — has felt these changes as much as any. Prospective travelers…