overbooking

Overbooking is a common airline industry practice and it is carefully crafted based on the passengers behavior. But how can it benefit the consumer?

After the United Airlines vs. Dr. Dao incident back in April, the Chicago-based carrier has been making a lot of policy changes. United’s newest potential solution to solving overbooked flights? Introducing the so-called “Flex-Schedule Program.” United partnered with startup technology company, Volantio, to create a new method for managing overbooked flights. The Flex-Schedule Program starts […]

When passengers boarded United Express flight 3411 from Chicago to Louisville, Kentucky on Sunday, they were most likely not expecting their short hop to become a subject of national media attention for the days to follow. On the flight, a man was asked by a United gate agent to vacate his seat as it was […]