Trip Reports
Planespotting outside of the terminal at Little Rock's Bill and Hillary Clinton National Airport. (Photo: AirlineGeeks | Fangzhong Guo)

Trip Report: How I Tried All Forms of AA’s Customer Service

I recently took a trip from Seattle to Little Rock, Ark., on an interline ticket with Alaska Airlines and American Airlines. It was a trying experience with mediocre integration, delays, and poor customer service. Here's what happened. Booking The booking process was straightforward. I booked the personal trip with Alaska using miles. Although the Seattle-based carrier does not serve Little Rock directly, it was able to offer connectivity through its alliance partner, American. Since the itinerary includes partner flights, finding…

Canada, India Expand Bilateral Agreement to Allow Unlimited Frequencies

As China continues to pursue its zero-Covid-19 strategy imposing heavy restrictions on international travel and countries in East Asia continue to feel the impact of the closure of Russian air space to European and North American carriers, efforts are being made to boost commercial relationships with other Asian countries that…

RwandAir Begins Non-Stop Flights Between London Heathrow and Kigali

To cater for increased demand, RwandAir operated its first non-stop direct flight between the Rwandese capital Kigali and London last week. The African airline has been operating flights to London via Brussels for the past five years, with service to Brussels now operated separately. Services started at the beginning of…

JetBlue Refreshes Special Veterans Livery

JetBlue's special livery that honors our veterans, appropriately named "Vets in Blue" has had a major refresh to its livery. The airline has many special liveries, about 16 of them, all unique and feature colorful designs, some of which pay tribute to groups such as the New York City Firefighters…

Air Astana Secures Three Additional Boeing 787-9s from Air Lease…

Air Lease Corporation announced long-term lease placements for three new Boeing 787-9 aircraft with Air Astana, the national carrier of Kazakhstan. The aircraft are scheduled to deliver to Air Astana beginning in early 2025 through spring 2026 from ALC’s order book with Boeing. “We are pleased to announce this lease…

Asian Carriers Hosts Forum As Regional Travel Restrictions Ease

The Association of Asia Pacific Airlines (AAPA)'s 66th Assembly of Presidents is being held in Bangkok, Thailand this week. After two years of virtual assemblies due to the coronavirus pandemic, the airline leaders of the AAPA member airlines have said they are "cautiously optimistic" about the immediate future of air…

JetSMART Requests Authorization to Open a Subsidiary for Domestic Flights…

On November 24, a Public Hearing by the Colombian Aeronautical Authority (Aerocivil) will be held, where it will be revealed that JetSMART requested to open a subsidiary in Colombia to operate domestic flights. According to the request, the company plans to have twelve Airbus A320neo that will be incorporated over…

Brazilian Aviation Authority Grants JetSMART Argentina Permission to Fly to…

Brazil's National Civil Aviation Agency (ANAC) authorized JetSmart Airlines SA to begin regular international operations in the country. The low-cost carrier will start its first flights between Argentina and Brazil on December 6, connecting Buenos Aires/Ezeiza (EZE) with Rio de Janeiro (GIG). The company had announced that it would return…

Avelo Airlines Set to Open its Fifth Base in Raleigh-Durham

Avelo Airlines will open its fifth base at Raleigh-Durham International Airport (RDU) by February of next year. The new base allows the airline to expand its air service in North Carolina and the East Coast of the United States. Effective February 2, 2023, Avelo adds the following nonstop services: Fort…

Qantas Wins “Shonky” Award for 2022

Qantas has once again found itself under heavy criticism, having been awarded the Australian Consumers' Association's “Shonky" award on Nov. 3. CHOICE — the not-for-profit advocacy group — was plain in its assessment, stating the airline "appeared to deliberately be going out of its way to winning a Shonky award." The…