For the 30th year, the Airline Quality Report (AQR) has been released and a new airline is taking the top spot for its first time. Allegiant Airlines has taken the title off of 2018’s most successful carriers Delta and jetBlue. 2019 was Allegiant’s first year taking measurements under the Airline Quality Report, which has been published annually since 1991. The AQR looks at airline based on four categories: on-time arrivals, involuntary denied boarding, mishandled bags and customer complaints. The report…
In the modern aviation environment, extra fees have become commonplace for passengers. The rise of ultra-low-cost carriers in the United States has seen passengers being charged for everything from assigned seats to their luggage. Even legacy, full-service airlines in the United States have begun offering basic economy fares, in which…
American Airlines has decided to increase the fee for the first checked bag from $25 to $30, effective for all tickets purchased September 21 and beyond. The second bag fee will raise from $5 to $40, following a trend that all major carriers, with the exception of Southwest, have recently…
JetBlue Airways has announced a new ancillary fee structure for its passengers, charging more for extra post-booking services such as a checked baggage, change fees, cancellation fees and oversized item fees, among others. The announcement comes just weeks after the airline announced it would downsize its workforce following financial pressure…
Sunday night marked the unofficial first day of the IATA’s Ground Handling Conference (IGHC), held annually in a different city every year. This year, the city of Doha, Qatar was chosen as the designated city for the conference, the first time the IGHC has been held in Qatar, as well…
As previously reported, 2017 was a record year for the aviation industry with the International Air Transport Association (IATA) estimating the number of passengers traveling as 4.02 billion. But this week, it was announced by SITA that 2017 was also a record-setting year for the lowest number of mishandled bags.…
Following the crackdown on faux emotional support animals and the two United Airlines incidents this past week, it is important that travelers know what to expect when bringing their pets onboard airplanes. For example, did you know that pets can’t fly as cargo on many Airbus aircraft due to the…
