Inside the cabin on a Delta 737-900ER (Photo: Alex Navitsky | AirlineGeeks)

Online Travel Agencies: The Good, The Bad, and The Ugly

Online travel agencies, or OTAs, have populated the internet since Internet Travel Network popped up in June 1995 with the goal to transact airline bookings for a small number of routes. Since then, dozens more have popped up, including Expedia, Kayak, Orbitz, and numerous others. is currently the largest, with a market cap of just over $80 billion as of mid-day Tuesday. Each year, millions of people book their travel on OTAs, thinking those sites will allow them to…