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Inside a Delta 757's first class cabin (Photo: AirlineGeeks | William Derrickson)

Delta Strives to Improve Customer Experience with New Amenity Kits

As part of a multi-billion dollar investment in the customer experience, Delta Air Lines recently debuted a new line up of in-flight amenity kits. The refreshed kits have been created for long-haul customers in all cabins and will even be offered to passengers on certain domestic transcontinental flights. When customers board a Delta aircraft, they will notice something key missing. In an effort to reduce environmental waste, the airline has chosen to completely eliminate the plastic covers from its new…

Delta Expects First A330-900neo Delivery in May

Airbus has announced it expects to deliver the first A330-900neo aircraft to Delta Air Lines, its North American launch customer for the aircraft, by May according to conversations between Crawford Hamilton, Airbus A330 Head of Marketing, and FlightGlobal. The aircraft set to be delivered in the next few months is…

28 Passengers and a Fading Brand: The Legacy of Virgin…

Virgin America is, and always has been, unlike any other airline in the United States. They offer a degree of luxury overtakes any of the other American competition, while keeping prices affordable. I had been on the airline once before and had an image ingrained in my head that came with…

Delta to Discontinue West Coast Shuttle Service

On Wednesday, Atlanta-based Delta Air Lines has announced that it will be ending shuttle service for its West Coast flights from its Los Angeles and Seattle hubs. "Shuttle" service within the airline industry often refers to the additional service airlines provide on highly competitive routes. These routes, which are often…