passenger

In May 2019, Lufthansa Group airlines welcomed 2.8 percent more passengers than in May 2018 at around 13.2 million passengers. There were also 3.5 percent more available seat kilometers over the previous year and sales increased by 5.7 percent. Seat load factor also increased by 1.7 percent to 81.1 percent. The airlines’ cargo capacity was […]

As part of a multi-billion dollar investment in the customer experience, Delta Air Lines recently debuted a new line up of in-flight amenity kits. The refreshed kits have been created for long-haul customers in all cabins and will even be offered to passengers on certain domestic transcontinental flights. When customers board a Delta aircraft, they […]

Last week, a user on Twitter who was flying from Houston George Bush Intercontinental Airport to Honolulu’s Daniel K. Inouye International Airport aboard United Airlines posted a picture of a sandwich given to him on his flight. The picture didn’t get much attention, save for that of a few who happened to notice one key […]

A Jet2 flight from Belfast, Northern Ireland to Ibiza, Spain was forced to divert to Toulouse on last Friday afternoon after an unruly passenger was described as “aggressive” toward other passengers and the crew of the flight. The passenger has now been banned for life from all future Jet2 flights, as well as detained by […]

While many travelers in the United States are left at the mercy of airlines when it comes to irregular operations, the European Union has a series of passenger protections that entitle passengers on certain flights to compensation based on varying factors. European Commission Regulation 261 The regulation, known as the Flight Compensation Regulation (EC) 261/2004, […]