Delta

Opinion: Airlines Must Compete with Better Customer Service

American Airlines’ stock has reached a 52 week low, highlighting a lack of investor confidence in how the airline is operating. This has been reiterated in the aviation blogosphere where many travelers have continued expressing their dissatisfaction, particularly surrounding American’s challenges with providing consistently good service. In the midst of many passengers’ dissatisfaction with the airline, […]

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American Airlines Changes Rebooking Policy

American Airlines has begun instructing their agents to follow a new policy when rebooking disrupted passengers. Their new policy will affect mostly passengers booked in economy class. The new policy is to not book disrupted passengers on flights on competing airlines, according to the Chicago Tribune. This could leave passengers in an indefinite wait for […]

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A New Direction for Inflight Technology?

In the early 2000s, Boeing announced its Connexion program, then a five-year-old research and development project created with the goal of bringing wireless connectivity to the sky. Lufthansa was announced as the launch customer for the new service in 2001, but the program never materialized as Boeing cited a lack of customer interest as its […]

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American and Delta Raise Checked Baggage Fees

American Airlines has decided to increase the fee for the first checked bag from $25 to $30, effective for all tickets purchased September 21 and beyond. The second bag fee will raise from $5 to $40, following a trend that all major carriers, with the exception of Southwest, have recently adopted, in an effort to […]

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First Look: Delta Shows Off First Airbus A220

Delta is pulling the sheet off of its newest jet. The Airbus A220, formerly known as the Bombardier C Series, is making its initial U.S. debut with the Atlanta-based carrier. The airline introduced its first A220 after it came out of the paint shop near Bombardier’s plant in Mirabel, Quebec. The aircraft was painted in […]

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U.S. Airlines Wrapping Up Strong Summer with Successful Labor Day

Though fall in the northern hemisphere doesn’t technically begin until Sept. 22, U.S. airlines marked the true end of their summer on Monday with the busiest Labor Day weekend in history, capping off a strong summer with a late-season surge in not only load factors, but also stock prices. A record 16.5 million people were […]

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Delta Goes Against Trend, Continues Seatback Entertainment Push

The future of inflight entertainment (IFE) — or more specifically, the hardware that comes with it — has become increasingly uncertain in recent years. As many airlines around the world — ranging from low-cost carriers to full-service behemoths — get rid of seat back televisions in favor of allowing passengers to stream entertainment on their […]

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Delta Launches Corporate Benefits Program with Air France-KLM

Delta, along with its joint venture partner, Air France-KLM, is launching a new program bringing aligned benefits for corporate customers. This is an industry-first program catered to enhancing corporate customers’ travel experiences. Titled ‘Global Corporate Priority’, the program aligns the most valued corporate traveler benefits that were based on customer feedback. Beginning in the fourth […]

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U.S. Airlines Announce July Traffic Reports

JetBlue Airways has announced its traffic reports for the month of July 2018 with large increases. The New York City-based carrier saw a 6.2 percent increase in traffic from last July. JetBlue’s load factors went up 1.8 points from July 2017 to be just shy of 89 percent. JetBlue’s on-time performance was 67.2 percent while […]

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